Terms and Conditions

These Terms and Conditions govern your use of VerseDB Retail (the "Service"), the comic shop management platform available at retail.versedb.com and operated as part of the VerseDB platform. By creating an account or using the Service, you agree to be bound by these Terms.

If you are using the Service on behalf of a business (such as your comic shop), you represent that you have the authority to bind that business to these Terms, and "you" refers to both you and the business.

If you receive text messages from VerseDB about your pull list, Section 7 applies to you.

If you do not agree to these Terms, do not use the Service.

VerseDB Retail provides shop management software for comic book retailers, including:

• Shop profile management and ownership verification
• Customer record and pull list management
• Inventory tracking, grading, and spreadsheet import
• New release day tools and customer notifications
• Staff invitations with role-based access
• Optional shop and inventory visibility on VerseDB.com

Features vary by subscription plan as described on our pricing page. We may add, change, or retire features over time; if we materially reduce core functionality of your plan, we will notify you in advance.

Accounts on the Service share a sign-in identity with the VerseDB platform. To use the Service, you must:

• Be at least 18 years old
• Provide accurate and complete registration information and keep it current
• Maintain the security of your account credentials
• Accept responsibility for all activity under your account, including activity by staff members you invite

You may not share an account or use another person's account without permission. Notify us immediately at [email protected] if you suspect unauthorized access to your account.

Claiming a shop requires verifying that you own or operate it. Submitting false ownership claims is grounds for immediate termination.

Billing

The Service is offered on paid subscription plans billed annually in advance through Stripe, our payment processor. Current plans and pricing are listed on our pricing page. Prices may change with at least 30 days' notice; changes take effect at your next renewal.

Free Trial

New subscriptions include a 14-day free trial. You will not be charged during the trial, and you can cancel before it ends at no cost. When the trial expires without a subscription, your account loses access to paid features but your data is retained — subscribe at any time to pick up where you left off.

Plan Changes and Refunds

You can switch plans at any time from your billing settings. Upgrades take effect immediately and are prorated, so you only pay the difference for the remainder of your billing period. Downgrades are also prorated: the unused portion of your current plan is applied as a credit toward future invoices. We do not issue cash refunds for partial months or unused time, except where required by law.

Cancellation

You can cancel your subscription at any time from your billing settings. Cancellation takes effect at the end of your current billing period — you keep full access until then, and you will not be charged again. You can resume a canceled subscription any time before the period ends.

Failed Payments

If a renewal payment fails, we will notify you and retry the charge. Your account keeps full access during a grace period while we attempt to collect. If payment continues to fail after the grace period, access to paid features is suspended until payment succeeds. Your data is not deleted because of a failed payment.

You agree not to:

• Violate any applicable laws or regulations, including privacy and anti-spam laws
• Store or send content that is unlawful, infringing, or harmful
• Claim a shop you do not own or operate, or misrepresent your identity
• Attempt to access another shop's data or probe, scan, or test the security of the Service
• Interfere with or disrupt the Service, including by scraping, crawling, or placing unreasonable load on our infrastructure
• Transmit malware or other malicious code
• Resell, sublicense, or white-label the Service without our written permission
• Use the Service to send unsolicited bulk messages

We may suspend or terminate accounts that violate this section.

You retain ownership of the customer records, pull lists, and inventory data you enter into the Service. We process that data only to provide the Service to you, as described in our Privacy Policy. We will not sell your customer data.

As the party with the direct relationship to your customers, you are responsible for the customer data you store in the Service. In particular, you are responsible for:

• Having a lawful basis to collect and store your customers' names, email addresses, and phone numbers
• Obtaining your customers' consent before enabling email notifications to them — including pull list and pickup alerts — as required by applicable laws such as the CAN-SPAM Act
• Turning on text messages for a customer only after reading them the VerseDB opt-in script shown in the Service and hearing them say yes, as described in Section 7
• Honoring your customers' requests to opt out of notifications or to have their records corrected or deleted
• Ensuring any customer list you import into the Service was collected lawfully

You agree to indemnify us against claims arising from customer data you entered or messages you directed us to send without the required consent.

This section applies to anyone who receives text messages from VerseDB. VerseDB is the sender of record for these messages and sends them from its own phone numbers.

• What you receive: a text when comics you reserved on your pull list at a comic shop that uses VerseDB Retail are ready for pickup, or ready to ship. The shop's name appears in the message so you know which store is holding your comics. Messages are informational only and never contain marketing.
• How you opt in: by saying yes when shop staff read you the VerseDB opt-in script at the counter, or by ticking the unchecked opt-in box in the customer portal. By opting in either way, you agree to this Text Message Program, these Terms and Conditions, and our Privacy Policy. Consent to receive texts is not a condition of any purchase.
• Message frequency: about one message per week, only in weeks you have comics waiting, plus one confirmation message when you opt in.
• Cost: message and data rates may apply.
• Help: reply HELP to any message, or email [email protected].
• Opt out: reply STOP to any message to cancel. You will receive one message confirming you have been unsubscribed and no further messages after that. You can also turn texts off in the customer portal or ask your shop.
• Carriers: supported US carriers. Carriers are not liable for delayed or undelivered messages.
• Privacy: no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.

More detail, including what the opt-in looks like, is at https://retail.versedb.com/sms.

The Service, including its software, design, and content (excluding your data), is owned by VerseDB Retail and the VerseDB platform and is protected by copyright, trademark, and other intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Service for your shop's internal business purposes while your subscription is active.

You may not copy, modify, distribute, sell, or lease any part of the Service without our express written permission. Comic series and issue metadata provided through the VerseDB catalog is licensed for use within the Service, not for bulk extraction or redistribution.

We work to keep the Service available and reliable, but we do not guarantee uninterrupted availability. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our reasonable control. Where practical, we will schedule planned maintenance outside of peak retail hours and provide advance notice of significant downtime.

We recommend exporting your data periodically. Export tools are available within the Service at no additional charge.

The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, or that catalog data, import matching, or other automated features will be accurate or complete. You are responsible for verifying information that matters to your business.

To the maximum extent permitted by law, VerseDB Retail and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, or business opportunity, whether incurred directly or indirectly, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the amount you paid us in the twelve (12) months prior to the event giving rise to the claim.

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so some of the above limitations may not apply to you.

You may stop using the Service and delete your account at any time. We may suspend or terminate your account if you materially breach these Terms, fail to pay subscription fees after the grace period, or use the Service in a way that creates risk or legal exposure for us or other users. Where reasonable, we will give you notice and a chance to remedy the issue before terminating.

Upon termination, your license to use the Service ends. We will make your data available for export for 30 days after termination, after which it may be deleted in accordance with our Privacy Policy.

These Terms are governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or the Service shall be brought exclusively in the state or federal courts located in Texas, and you consent to the personal jurisdiction of those courts.

We may update these Terms from time to time. If we make material changes, we will notify you by email or with a notice in the Service at least 30 days before the changes take effect. The "Last updated" date at the top of this page reflects the most recent revision.

Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you may cancel your subscription before they take effect.

If you have any questions about these Terms, please contact us at: